Texas AgriLife Extension Service, Texas A&M System.
Extension Online. Convenient, affordable, self-paced eLearning.

 


FAQ
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The Help Desk is a categorized collection of answers to frequently asked questions or FAQs.

Scroll down the page to view Child Care Course frequently asked questions.

If your question is not answered, please submit a support ticket.
 

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Technical Difficulties
How do I print my certificate?
Forgot Password & Password Reset Problems
How do I get help?
Payment Difficulties
My certificates have disappeared. The "Your Certificates" page is completely blank.
I am not able to enroll in a course I previously have taken.
My certificate is missing the Completion Date, Expiration Date, and Certificate ID.
I do not have a printer. Can you email my certificate?
I need to update my name on my account.
The website is asking for a Certificate ID to print my certificate. I do not have the Certificate ID.
I have paid to enroll in a course, but the course is not showing up under Enrolled Courses.
How do I print Payment Receipts?
My name is missing from my certificate.
I have paid for my certificate, but I am not able to print it.
I need to change my email address.
I no longer have access to my email address. I need to change my account email address on this website, but I don't remember my password.
My certificate printed the wrong completion date.
I am charged more than once for a certificate.
Getting Started
What is the Texas A&M AgriLife Extension Service? Is that a part of Texas A&M University?
What is the cost for registering for an Extension Online account?
What are your normal hours of operation?
What are the computer requirements for Extension Online?
Who develops, publishes, and teaches your online courses and certificate exams?
What information is required to create an Extension Online account?
How do I get help?
Online Courses
Can I retake a course if I fail the final exam 2 times?
How do I print my certificate?
What is the cost for enrolling in a course?
Can I access course materials after completing a course?
How do I enroll in an online course?
Can I contact the instructor if I have questions?
What are your online courses like?
Is there financial aid available for your courses?
Can Extension Online course material be downloaded or used on other websites?
How is each online course structured?
What languages are the online courses taught in?
How do I get help?
Do you offer discounts for group enrollment in your courses?
What are the computer requirements for taking an online course?
Certificates
How do I print a certificate?
How do certificates work?
Payment Difficulties
Why do some certificates require a processing fee?
Child Care Courses
Do your child care courses count toward licensing requirements for my state?
Do your child care courses count toward the CDA or Child Development Associate credential?
Can I retake a course if I fail the final exam 2 times?
How do I get help?
Do you offer discounts for group enrollment in your courses?
Do your child care courses count as college credit or CEUs?
Where can I find face-to-face child care training opportunities in Texas?
 

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1. First, scan all of the Frequently Asked Questions (FAQs) very carefully for the solution to your problem. If you find an FAQ that matches your question, click on the linked question to view...
 

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