Texas AgriLife Extension Service, Texas A&M System.
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FAQ
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» Category: Technical Difficulties  (Go back)

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How do I print my certificate?
To print your certificate, login to your Extension Online account. Click the My Account tab. Wait for the page to load. Look in the left side menu. The following links are listed in this menu: ...
My certificates have disappeared. The "Your Certificates" page is completely blank.
Please be assured your certificates are not missing. Try these suggestions: 1. Clear your web browser's history/cache. There may be something in your browser preventing the page to load. Clearing t...
The website is asking for a Certificate ID to print my certificate. I do not have the Certificate ID.
You do not need the Certificate ID in order to print certificates. You will need to sign in to your account and go to "Your Certificates" to print your certificate and obtain the Certificate ID. ...
Payment Difficulties
You may pay on-line using a MasterCard or Visa credit card. Only click the payment button once after completing the payment processing form. Please wait a couple of seconds to be redirected to...
Forgot Password & Password Reset Problems
1. Your entire email address and case-sensitive password are required to sign in to your account. Your password is the one that you set up during registration.   For example... E...
How do I get help?
1. Review the Frequently Asked Questions (FAQs) section very carefully for the solution to your problem. If you find an FAQ that matches your question, click on the linked question to view the...
My name is missing from my certificate.
Your street address is missing from your account in our system. You will need to submit a Support Ticket. In the Support Ticket, please provide: - Your name - Your account email address - Your...
My certificate is missing the Completion Date, Expiration Date, and Certificate ID.
Please sign in to your account and check the certificate in "Your Certificates". Click the "Print Certificate" link for the certificate. Check to see of the dates and Certificate ID print on the ce...
My certificate printed the wrong completion date.
Please sign in to your account and check the certificate in "Your Certificates". If you have taken the course multiple years, be sure you are printing the correct certificate. If the certificate yo...
I do not have a printer. Can you email my certificate?
Unfortunately, we don't offer another way to acquire the certificate. Please use another computer with a printer to print your certificate. Your library or local copy store might provide this servi...
I am not able to enroll in a course I previously have taken.
On the "Your Certificates" page under the Completed section, what does it show under the "Expires On" column for the certificate? Does it show: - 0000-00-00 or - Repeat or - Expired: You can...
I have paid to enroll in a course, but the course is not showing up under Enrolled Courses.
Sign out of your account, then sign back in to your account. Click "Enrolled Courses" in the left side menu. Then refresh the screen two times. If the course is still not showing under Enrolled ...
I have paid for my certificate, but I am not able to print it.
Please sign in to your account and check "Your Certificates" (link in left side menu). If there is a Pay Now button instead of the "Print Certificate" link for the certificate, you will need to sub...
I am charged more than once for a certificate.
You will need to submit a Support Ticket. In the Support Ticket, please include: - Your name - Your account email address - The System Tracking ID from your Payment Receipt. This System Tracking ...
How do I print Payment Receipts?
The payment service we use sends the payment receipts via email. The receipts are emailed to the email address entered on the payment screen. Please check your email for the receipt. The subject of...
I need to change my email address.
You can change your email address on your account. Sign in to your Extension Online account with your old email address. Once signed in, click the "My Account" tab in the top menu. Click "Pro...
I no longer have access to my email address. I need to change my account email address on this website, but I don't remember my password.
If you know your old account email address but don't remember your account password, you can change your password by clicking "Forgot Password" in the left side menu. Enter your old account email a...
I need to update my name on my account.
Please submit a Support Ticket and provide your account email address and let us know what your name needs to be updated to.   Please note, Extension Online accounts cannot be shared. Each ...
 

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