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FAQ
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I no longer have access to my email address. I need to change my account email address on this website, but I don't remember my password.

Solution

If you know your old account email address but don't remember your account password, you can change your password by clicking "Forgot Password" in the left side menu.

Enter your old account email address and zip code in the form and then click Submit. The system performs an Account Check. If you get the message that your email address is found in our records, click the "Change Password" link.

Fill out the Password Change form as directed and click Submit.

Sign in to your account with your old account email address and new password.

Click "Profile" in the left side navigation menu.

Change your email address in your Profile to your new address. Then sign out of your account. The next time you sign in to your account, you will use your new email address.

If you still have a problem, you will need to submit a Support Ticket. In the Support Ticket, please include:

- Your name

- Your email address

- What you need your email address changed to

- Your street address: street, city, state, and zip code

Article details
Article ID: 51
Category: Technical Difficulties
Date added: 2017-05-26 15:51:57
Views: 186

 
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